Good

by Scott Fulton
(Sarasota, FL )

My name is Scott Fulton, I am one of the owners of Dinnerware Depot, and I would like to address some of your questions.


I would like to start by saying, we do our best to ship every order complete. We also make every effort to insure the site is up to date with the latest stock status, so our customers know, at the time of ordering, if something is currently out of stock, and if so, an expected "back in stock date". If an item is not marked out of stock when an order is placed, we contact the customer immediately upon discovering an item is out of stock and let them know about the situation. We give them an estimated date as to when the item will be back in stock, and offer them the choice of receiving in-stock items immediately and waiting on the back ordered piece(s), holding the order to ship complete, or canceling the order. Additionally, there are no refunds necessary on backordered items as we only charge for what ships, when it ships. So if an something on a order does happen to be out of stock, customers are only charged for what actually ships. Backordered items are billed when shipped.

Thank you for allowing me to address some of your questions directly. We at Dinnerware Depot pride ourselves in providing the best possible customer service. When you call or email you will be assisted by a knowledgeable, courteous person that has an undeniable passion for dinnerware.

Sincerely,

Scott

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Jun 20, 2011
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Hi Scott...
by: Misty Cryer

Thank you so much for replying to the review for Dinnerware Depot and explaining your service methods. I love to browse the site and was a bit discouraged by the reviews that I read; however, they did not complete the experience by saying how the backorders were handled. Everyone has something out of stock from time to time.

It is good to hear that you do not charge until the products are shipped. That increases my confidence in ordering from and recommending your site.

The best to you...

Misty Cryer
Owner of Dinnerware Shopping Guide

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